Feature Requests

It would be super helpful to be able to allow users to override the capacity at the door. For example being able to manually sell tickets at the door without creating another ticket bucket would be great - whether this is at the event bucket level or the physical event level would also be something to think about but ideally some way to allow oversells at the door without having to navigate to the back-end.

We'd like to be able to sell a pass, then use that pass to redeem tickets, all in the same box office order. This would really help streamline things!

Allow customers to cancel free tickets without having to contact the box office to cancel them for the customer.

we would find useful to have an option of gathering additional data for single buyers tickets. We decided not to create passes but we would like to get the information of the buyers still. Just by adding 2 fields - address and preferred phone number would be enough. Thanks a lot for the consideration.

Checking in passes from the Person screen (where it lists all of the passes tied to a specific person) would be INCREDIBLY beneficial so as to not have to click through to the "Check In Passholders" screen. When checking a pass holder in, there is a "view person" button and it would be great to be able to navigate there and check in all of the associated passes without having to search for their individual names. It should also be an option in the "Bulk Actions" menu on that screen.

We are looking to have the donation prompt to "top-up" someone's purchase to a set amount, like $25 or $50 in the checkout stage of payment. So if the customer had $23 of service in the cart, the system would ask if they would like to donate $2 to up their transaction to $25 (in this case of a 25th anniversary).

I'd love to be able to view the seating plan for an individual event (specifically NOT at the venue level), and select certain seats to take off sale for that screening only. Useful for holding seats fro guest purposes, or gala events or myriad other reasons At the moment, I can only do that on the venue seating plan itself, which of course, affects every event at that venue, which is not useful. Thanks

Can currently do this for passes. Would be great for events too. I had to use a different app to handle a large party :(

Our Festival utilizes an Opt In checkbox for people to sign up for our sponsors' newsletters/giveaways, but currently can only do this on passes. Our sponsors request that every person buying tickets have this opt in feature. This feature has been requested for 5 years, why has this not been implemented yet? It can hurt small organizations not having the ability to do things for our sponsors that other ticketing websites are able to do.

built in invoicing tool to create orders via the box office, but have an option to create a custom invoice for sponsors/groups/schools/etc (CFI 5/3 discussion)