Feature Requests

You can ask a question at check out for passes, why not for individual tickets. We'd like to know where EVERYONE has heard about our festival.

Remove the ability to save card details - lots of complaints about people not realising they have saved cards on file and accidentally purchasing tickets with the wrong cards etc. Should prompt - do you want to pay using your saved card rather than automatically using it!

Create a shopping cart — instead of pay as you go — so festivals can offer viewers quantity price breaks on # movies ordered or money spent.

When a new Pass is purchased/issued, instead of “unnamed pass”, autofill with the Pass Type until a name is specified. Seeing “Unnamed Pass” can be confusing to audience members who log in and see this in their account. It would be helpful if that space automatically filled with the Pass Type, or at least “unnamed pass type”.

In addition to being able to search up anything by Eventive ID in the search bar, it would be very helpful to be able to just scan a ticket or pass QR code to trigger an automatic redirect to that object in the dashboard. E.g. scanning a QR code automatically triggers the url redirect to it: admin.eventive.org/passes/PASSID or /tickets/TICKETID. This is especially useful because manually tweaking the urls is not as intuitive as it seems, especially for temporary agents or volunteers who do box office operations.

we would find useful to have an option of gathering additional data for single buyers tickets. We decided not to create passes but we would like to get the information of the buyers still. Just by adding 2 fields - address and preferred phone number would be enough. Thanks a lot for the consideration.

Currently we have to decide to either pass on all fees or absorb fees. We'd like to have an option for the customer to decide if they'd like opt in to cover fees.

Can currently do this for passes. Would be great for events too. I had to use a different app to handle a large party :(

Would like to be able to search by Order ID, ticket ID, pass ID, item ID, etc. in the search bar.

When our customers purchase tickets themselves online, they are charged HST at 13%. However, when we put through a sale manually via the box office, there is no tax charged automatically. I've been told that the only option for charging a tax through the box office is to add a "box office per-item service fee", but that only allows a set dollar amount and not a percentage. We have 3 ticket variables (General Admission at $25, Student/Senior at $20, and Children under 12 at $15) so a set fee doesn't cover the tax (eg. tax for a $25 ticket is $3.25, but tax for a $20 ticket is $2.60)--especially for multiple ticket types in one order. The other issue with doing the per-item service fee for tax is that it doesn't get itemized and put in the same report for taxes. Is there an existing solution to this problem? After we lost the tax on the first order we put through the box office, we've been using an incognito window and our event's native site to walk customers through purchasing their own tickets--which hasn't gone over as well as expected.