We’ve updated our physical event and pass checkout payment options to match virtual event payment options.

Of note, the upgraded payment pathway now supports Apple Pay and Google Pay.

When using a compatible browser on a supported device that has Apple Pay or Google Pay configured properly, customers will be presented with the option to pay using Apple Pay or Google Pay at Checkout.

Apple Pay should be visible in Safari on a Mac, iPad or iPhone.

Google Pay should be visible in Chrome on Android devices that support Google Pay.

Other payment methods that are now available with the Unified Payment Pathway include; iDeal, Bancontact and P24. Please note that some payment methods (like iDeal) are regionally specific and require the use of a specific currency as your primary currency. For more information on additional payment methods, please reach contact our support team from your Eventive Dashboard.

Tags have always been useful for classifying and sorting your films and screenings. They help your customers navigate your schedule, film guide and virtual catalog. Tags have also been great for tabulating ballots in smaller groupings for specific competitions.

The uses for tags on Eventive are ever growing, particularly in the areas of data-driven decision making and CRM/marketing integrations.

This new feature allows you to hide selected tags from your Eventive native site. Now you can create tags for strictly internal uses and those tags will not appear on your schedule or on your film guide.

A tag can be hidden by going to the tag manager section of your admin dashboard and selecting "Hide tag from public views"

To help you keep your Eventive dashboard organized and easy to use, we’ve added an “Archive Event Bucket” button in place of the “Delete Event Bucket” button in your Event Bucket Settings.

When you archive an event bucket, all sales in that event bucket are automatically disabled and all events, pass buckets, financial data, setup and configuration are preserved so that you can easily duplicate event buckets to create the framework for any future events.

Archived event buckets are moved into the archive section of your dashboard, and can be accessed at any time by clicking on the archive section in the sidebar. They will no longer appear in the Eventive Scanner event bucket selector.

You can unarchive as needed using the “event bucket mode” option in settings, as well as all the other functions that were previously available in that section.

​Event buckets can be deleted by submitting a request for event bucket deletion via Eventive Support Chat by clicking the blue chat icon in the bottom right corner of your Eventive Dashboard. You may be asked to confirm your reason for deleting an event bucket.

​Should you choose to delete an event bucket, and you change your mind for any reason, you may only do so up to 14 days from the day of deletion and restoring a deleting an event bucket is subject to a fee.

For more information regarding best practices around Festival Wrap up, please check out this Tips & Tricks article.

To save you time in the dashboard when circumstances change, we've added new bulk action options.

The 'Bulk Actions' button will allow you to apply an action to one or more tickets or passes at a time.

Available bulk actions include:

This button will appear above the top right corner of ticket tables and pass tables throughout your Eventive dashboard when you have selected one or more tickets or passes using the checkboxes on the left side of a ticket table or pass table.

For Tickets, you can access this button from the customer profile, from an order, or from the Ticket listing for any physical event or virtual screening.

For passes, you can access this button from the customer profile, from an order, or from any Pass Bucket view.

For more information on bulk actions and how they work, please visit these recently updated help articles:

Eventive Organizers now have two great options for previewing your mailings before sending them to your audience.

You can preview your mailings directly in the Eventive Dashboard by clicking "Preview mailing here".

You also have the option to send a test email to an email address of your choice so that you can see what the email will look like in the inbox of your preferred email service or email client.

For more information on Mailings, please click here.

We've just deployed a fix to a known issue with Pass Rule Use Restrictions.

As some Eventive organizers had identified, the "Number of tickets per event per pass setting" had been allowing customers to exceed the "Total number of tickets per pass" when placing an order via the box office.

An example of this problem would be a 5 ticket bundle with a 2 ticket per event per pass restriction had been able to order up to 6 tickets, because the 2 ticket per event per pass restriction was unexpectedly being given priority over the total number of tickets per pass setting of 5.

This problem has now been fixed such that the both pass rule use restrictions are applied, but the Total number of tickets per pass are given priority over the Number of tickets per event per pass as expected.

Are you making extensive use of the Mailchimp Sync and having difficulty telling all of your syncs apart?

Now you can add a custom label to each of your External Syncs so that you can see at a glance what each sync is meant to do.

Name them by date, or by audience segment, or however you'd like.

When creating new syncs, the label field is right at the top of the page where you configure your external sync.

To add labels to existing syncs, click "Manage sync" next to the sync you would like to label.

Use pass rules for Item Buckets to make your passes and memberships capable of ordering discounted or free items via the box office. Pass rules for item buckets work with both the Eventive Dashboard Box Office and the Box Office App.

This is great way to offer your members a discount on concessions, or passholders a discount on your festival merch.

To learn more about Pass Rules for Item Buckets, please see our new article, Create Pass Rules for Item Orders.

Now you can age-restrict content from your Eventive dashboard... the age restriction feature can be found in the Film Record, so that age restriction can be enabled on a per-film basis.

To enable Age-restriction on a Film, go to the film record and under "Age-restricted content" check "Viewers must attest to being 18+ to view virtual content".

Once this is enabled, the customer will be presented with a date selector when they start the screening, this will show up after the Eventive Advanced Anti-piracy notice, before the first asset in the screening.

Festivals and organizations using Online Ballots for Physical Events can now toggle balloting off once voting is closed.

Balloting for Virtual Screenings is toggled off separately from Online Ballots for Physical Events. For Festivals or Organizations whose physical events end before their virtual screenings, ballots can be toggled off after all physical events have ended, while ballots for virtual screenings can remain open.

For more information on configuring and closing balloting, please see our article entitled Set Up Ballots.

These settings can be found in your eventive dashboard by going to your current event bucket and clicking Balloting > Set up Ballots.