We now offer the ability to search for an order based on the last four digits of the card used to make the purchase. This new tool allows you to efficiently find an order so you may add an email address or person record to the order, initiate a transfer, exchange tickets, or issue a refund. This is particularly handy for orders where the customer name or email address is unknown, including box office and box office app orders where the customer did not provide an email address, rush pay orders, or online guest checkout.
This search tool is available in the Orders section of each event bucket and in your Global All orders page. Launch the search by clicking the button that says "Search by card last 4"
For more information, please see our new Help Article, "Search for an order using the Last 4 Digits of the Credit Card Number."